Privacy Policy

At Kay and Black Home Improvements LLC ("we," "our," or "us"), operating as K | BLACK Improvements, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kblackimprovements.com), use our online booking tools, or engage with our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Identifiable Information: Name, email address, phone number, physical mailing/service address, and job request details provided when submitting estimate forms, scheduling appointments, or contacting us.
• Text Messaging & Communication Data: Phone numbers and consent records provided when requesting updates, estimates, or appointment notifications via SMS/MMS.
• Automated & Technical Data: IP address, browser type, operating system, and access times automatically collected via cookies and analytics when navigating our website.

2. How We Use Your Information

We use the information we collect to operate efficiently and deliver exceptional service, specifically to:

• Schedule, manage, and deliver requested home or commercial improvement estimates and services.
• Send service confirmations, job status updates, invoices, and customer service notices.
• Respond to inquiries, questions, and support emails.
• Improve our website usability, marketing efficiency, and service offerings.

3. Mobile Terms & SMS/MMS Privacy Protection

By providing your phone number and opting in to receive SMS messages from Kay and Black Home Improvements LLC, you consent to receive transactional or promotional text messages regarding your estimates, scheduled work, and service inquiries. Message and data rates may apply.

Strict Non-Sharing Policy: No mobile information or opt-in consent data will be shared with, rented, or sold to third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will be kept strictly confidential. You may opt out of receiving text messages at any time by replying "STOP".

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only under the following limited circumstances:

• Trusted Service Providers: Secure third-party platform partners (such as booking widgets, CRM platforms, and payment processors) operating strictly on our behalf to process bookings or transactions.
• Legal Requirements: If required by law, subpoena, or government regulation to protect our rights, safety, or legal property.

5. Cookies and Tracking Technologies

Our website uses standard cookies and web beacons to enhance site navigation, analyze web traffic, and remember visitor preferences. You can choose to disable cookies in your browser settings, though doing so may limit functionality on certain site pages.

6. Data Security

We employ administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

7. Your Privacy Rights

Depending on your location, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate personal information.
• Request deletion of your personal data from our records.
• Opt out of marketing communications or text message communications at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: